The 3rd International Research Symposium in Service Management (IRSSM-3)

Once again, SBM ITB received an actualization from international level. Merlyn Rakhmaniar, Ilma Nurul Rachmania and Santi Setyaningsih, students from Master of Science and Management (MSM) ITB study program, received The Young Researcher Award in The 3rd International Research Symposium in Service Management (IRSSM) on July 3-7, 2012 in Beijing, China. With Dr. Mursyid Hasan Basri as supervisor on a research titled A Study on Application of Quality Tools and Techniques in Hospital: Case Study in Bandung City.Sekali lagi, sbm itb menerima pengakuan dari di tingkat internasional. Merlyn Rakhmaniar, nurul Ilma Rachmania dan Santi Setyaningsih, Mahasiswa dari program studi Magister Sains Manajemen ( msm ) itb, menerima penghargaan The Young Researcher Award in The 3rd International Research Symposium in Service Management (IRSSM), pada bulan juli 2012 di Beijing, China. dari penelitian yang berjudul, A Study on Application of Quality Tools and Techniques in Hospital: Case Study in Bandung City dibimbing oleh Dr. Mursyid Hasan Basri.

This symposium is organized by Business School and International Research Center for Service Marketing and Management (IRCSMM), University of International Business and Economics. The international research symposium on service management with the theme Service Imperatives in the New Economy: Localization and Globalizationprovides a forum for those who have a special interest in services.

The symposium brought together scholars, professionals and practitioners from various disciplines and countries and provide them with a unique forum for sharing the latest theories and practices prevalent in dynamic service economies. The symposium provided an opportunity to illuminate the latest thinking in services, combined with aspects of technology, social science, and business. This symposium invited conceptual or empirical research presentations, and/or country context case studies, thus enabling both academics and practitioners to understand the socio-cultural, economic and technological influences on services.

Congratulations to MSM ITB study program and our remarkable students!

Simposium ini diselenggarakan oleh Business School and International Research Center for Service Marketing and Management (IRCSMM), University of International Business and Economics. Penelitian internasional simposium dengan tema Service Imperatives in the New Economy: Localization and Globalizationprovides a forum for those who have a special interest in services.

Simposium ini mengundang para akademisi, profesional dan praktisi dari berbagai disiplin ilmu dan negara. Simposium ini juga mengadakan forum sharing yang membahas teori-teori terbaru dan prakteknya secara umum dalam dinamika ekonomi jasa. Simposium ini membuka kesempatan untuk memaparkan pemikiran terbaru dalam bidang jasa, dikombinasikan dengan aspek teknologi, ilmu sosial, dan bisnis. Dalam simposium ini, peserta diberikan kesempatan untuk mempresentasikan penelitiannya, baik empiris maupun konseptual, atau juga studi kasus suatu negara, sehingga memungkinkan bagi peserta untuk memahami pengaruh sosial budaya, ekonomi dan teknologi dalam bidang jasa.
Selamat atas pencapaian prestasi yang luar biasa ini !!